Kluitman help, where is my pony?!

Ordered before 12:00 on working days? Your order will then be shipped the next working day. Ordered on a weekend, on a public holiday or after 12:00? Your order will then be processed on the next working day and shipped the next day (e.g. an order on Saturday will be shipped on Tuesday). Delivery times vary by destination — view our shipping costs and delivery times.

At Tormino you can pay securely with iDEAL, PayPal, credit card (Visa/Mastercard), Apple Pay, Google Pay and more. Paying afterwards is also possible — you only pay after you have received your order. You can see the available methods during checkout.

We aim to ship your entire order in one shipment. Sometimes items need to come from different locations, resulting in you receiving two or more packages. You will receive a track & trace code by email for each shipment.

You can return your order within 14 days. The product must be unused and in the original packaging (do not place labels directly on the product packaging — use the outer box). View our return conditions for the exact steps.

Yes, we ship worldwide from our warehouse in the Netherlands. Shipping costs and delivery times vary per country — view the overview on our shipping page.

Absolutely. We offer wholesale prices, dropshipping (neutral shipping without our branding), and product data via API, CSV, or XML. We ship worldwide from our Dutch warehouse. View our business options or contact us at support@tormino.com.